Lesson 2

Presence Before Technique

Before we learn how to listen, we need to learn how to arrive.

Many people believe empathetic listening is a technique—a collection of phrases, body language, or communication skills. While those tools are helpful, none of them matter if your mind is somewhere else.

People don't just hear your words.
They feel your presence.

In this lesson, you'll discover why the most important part of listening begins before the conversation ever starts.